FAQ

Why choose Rover All Over?

The team at Rover All Over are experienced dog handlers who love working with animals. The team only follow positive reinforcement with behaviour management. All team members are police checked and hold dog first-aid and CPR certificates.

What will my dog do on your Outdoor Adventures?

Your dog will have approximately two hours off-leash running around playing and socialising with the other Rover All Over dogs followed by a lead walk. During the off-leash time we do lots of ball throwing for dogs that love chasing a ball and playing with your dog. The length of time on lead walk depends on the fitness level of dogs but generally ranges from 2km to 6km.

Where are you located?

Rover All Over is a mobile service. We pick up and drop off your dog in our fully air-conditioned Pooch Mover.  We take your dog to a variety of locations to ensure he/she has a great time with lots of new experiences to enjoy.

How long are your Outdoor Adventures - doggy day trips?

On parkland Outdoor Adventure days your pooch will be with us for approximately 4 hours.

On beach days we will have your pooch for approximately 5 hours.

How do I book my dog in for Rover All Over Outdoor Adventures

Easy! Just go to Book Now and call or complete the form. We will then get back to you quick as a wag!

Can I change plans or cancel at any time?

We offer a full refund if 24 hours notice or more is given for cancellation.

Do I need to be home when you pick up my dog for your Outdoor Adventures?

No you won’t need to be home for either pick up or drop off if you have given us access to your property; eg backyard access or security access for apartments.

Do you offer Outdoor Adventures in all weather?

You dog’s well being and safety are of utmost importance to the Rover All Over team so in the event of extreme weather conditions including torrential rains or severe heat we will contact you to adjust schedule.

Will my dog need to take anything for Outdoor Adventures?

Your dog must have his/her collar on with council registration tags. He or she must also be wearing their harness – ready to go! (The harness ensures they travel safely in our pooch mover and it is more comfortable for your dog for leads walks).

What options are available for pet sitting?

We have a couple of options available to our pet owners;

Your pooch stays home-

  • if you are going away overnight midweek and prefer your dog to stay at your home we can take them on an Outdoor Adventure (so they are content having had plenty of exercise), feed them and top up water.
  • If you are going away on the weekend and prefer your dog to stay at your home we take your dog on hour long walk and play each day that you are away as well as feeding them, topping up water, bin any dog poop and can tend to other pets as/if required

Your pooch stays with one of our team members –

  • As well as showering your pooch in love. They will be welcomed into our homes as one of the family.
  • If you are away on weekdays your pooch will join the team for Rover All Over’s Outdoor Adventures.
  • On the weekend, as well as lots of pats and attention, your pooch will also have an hour long walk.

Will my dog sleep in a kennel with Rover All Over Pet Sitting?

Absolutely not! We welcome your dog as part of the family; your dog will sleep inside (unless you, the owner, specifically requests that they do not sleep inside). NB We only look after a maximum of two dogs at anytime and priority is given to regular Rovers with our Outdoor Adventures.

Are there additional costs?

Outdoor Adventures: On Fridays we offer dog wash as optional extra.

Pet Sitting: If your dog is with us for a week or more we will take them for a dog wash (once a week) and this fee is included on the invoice we send to you.

What about refunds?

Sometimes things come up unexpectedly and plans need to be changed.

If you need to cancel an Outdoor Adventure at short notice we offer a full refund if we receive notice by 8am the previous day. If no notice is given or we arrive and your dog isn’t at home we trust you will understand that we will not be able to provide a refund due to the time, inconvenience and inability to offer the timeslot to another customer.

Our cancellation policy for pet sitting will be sent to you with booking form.

How do I book Rover All Over Pet Sitting?

Pet sitting is not our main business however we do offer this service to our regular rovers and occasionally to pet owners outside of our customer base. Please contact us if you would like your pet minded.

Which suburbs do you pick up dogs from with your day care options?

If you go to First Time Rovers page you will find a map showing approximate boundary for where we pick up dogs from for our various day care options. Feel free to also give us a call if you are unsure or would like more info.

 

FAQ did not solve your problem, please Contact Us

Need Support?

Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim.

Check Forum

Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo.

Nulla consequat massa quis enim?

Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt. Cras dapibus.

Vivamus elementum semper nisi?

Aenean leo ligula, porttitor eu, consequat vitae, eleifend ac, enim. Aliquam lorem ante, dapibus in, viverra quis, feugiat a, tellus. Phasellus viverra nulla ut metus varius lallus. Phasellus viverra nulla ut metus varius laoreet. Quisque rutrum.

Aenean imperdiet?

Etiam ultricies nisi vel augue. Curabitur ullamcorper ultricies nisi. Nam eget dui. Etiam rhoncus. Maecenas tempus, tellus eget condimentum rhoncus, sem quam semper libero, sit amet adipiscing sem neque sed ipsum.

Aenean imperdiet?

Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem.

Nulla consequat massa quis enim?

Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt. Cras dapibus.

Etiam ultricies nisi vel augue. Curabitur ullamcorper ultricies nisi. Nam eget dui. Etiam rhoncus.

Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem.